Customer Survey

To our Valued Customers:

In an effort to assess our work and update our business relationship, we at Caton Connector Corp. request that you take a few moments and respond to this survey.

Name *

First

Last

Company *

Email *

Please rate the performance of the sales person you dealt with *

	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied
Ability to solve problems	Very DissatisfiedAbility to solve problems Very Dissatisfied	Not SatisfiedAbility to solve problems Not Satisfied	NeutralAbility to solve problems Neutral	SatisfiedAbility to solve problems Satisfied	Very SatisfiedAbility to solve problems Very Satisfied
Understanding of my needs	Very DissatisfiedUnderstanding of my needs Very Dissatisfied	Not SatisfiedUnderstanding of my needs Not Satisfied	NeutralUnderstanding of my needs Neutral	SatisfiedUnderstanding of my needs Satisfied	Very SatisfiedUnderstanding of my needs Very Satisfied
Responsiveness	Very DissatisfiedResponsiveness Very Dissatisfied	Not SatisfiedResponsiveness Not Satisfied	NeutralResponsiveness Neutral	SatisfiedResponsiveness Satisfied	Very SatisfiedResponsiveness Very Satisfied
Professionalism	Very DissatisfiedProfessionalism Very Dissatisfied	Not SatisfiedProfessionalism Not Satisfied	NeutralProfessionalism Neutral	SatisfiedProfessionalism Satisfied	Very SatisfiedProfessionalism Very Satisfied
Courtesy	Very DissatisfiedCourtesy Very Dissatisfied	Not SatisfiedCourtesy Not Satisfied	NeutralCourtesy Neutral	SatisfiedCourtesy Satisfied	Very SatisfiedCourtesy Very Satisfied
Friendliness	Very DissatisfiedFriendliness Very Dissatisfied	Not SatisfiedFriendliness Not Satisfied	NeutralFriendliness Neutral	SatisfiedFriendliness Satisfied	Very SatisfiedFriendliness Very Satisfied
Knowledge of products offered	Very DissatisfiedKnowledge of products offered Very Dissatisfied	Not SatisfiedKnowledge of products offered Not Satisfied	NeutralKnowledge of products offered Neutral	SatisfiedKnowledge of products offered Satisfied	Very SatisfiedKnowledge of products offered Very Satisfied

Please rate the service performance of Caton Connector compared with your other top suppliers in each of the service areas listed. *

	Much Worse	Worse	Same	Better	Much Better
Responsiveness to RFQ's	Much WorseResponsiveness to RFQ's Much Worse	WorseResponsiveness to RFQ's Worse	SameResponsiveness to RFQ's Same	BetterResponsiveness to RFQ's Better	Much BetterResponsiveness to RFQ's Much Better
Value of product	Much WorseValue of product Much Worse	WorseValue of product Worse	SameValue of product Same	BetterValue of product Better	Much BetterValue of product Much Better
Timeliness of deliveries	Much WorseTimeliness of deliveries Much Worse	WorseTimeliness of deliveries Worse	SameTimeliness of deliveries Same	BetterTimeliness of deliveries Better	Much BetterTimeliness of deliveries Much Better
Condition of delivered product	Much WorseCondition of delivered product Much Worse	WorseCondition of delivered product Worse	SameCondition of delivered product Same	BetterCondition of delivered product Better	Much BetterCondition of delivered product Much Better
Quality of delivered products	Much WorseQuality of delivered products Much Worse	WorseQuality of delivered products Worse	SameQuality of delivered products Same	BetterQuality of delivered products Better	Much BetterQuality of delivered products Much Better
Back order fulfillment	Much WorseBack order fulfillment Much Worse	WorseBack order fulfillment Worse	SameBack order fulfillment Same	BetterBack order fulfillment Better	Much BetterBack order fulfillment Much Better
Ease of getting in touch with a sales person	Much WorseEase of getting in touch with a sales person Much Worse	WorseEase of getting in touch with a sales person Worse	SameEase of getting in touch with a sales person Same	BetterEase of getting in touch with a sales person Better	Much BetterEase of getting in touch with a sales person Much Better
Email and voice mail reply speed	Much WorseEmail and voice mail reply speed Much Worse	WorseEmail and voice mail reply speed Worse	SameEmail and voice mail reply speed Same	BetterEmail and voice mail reply speed Better	Much BetterEmail and voice mail reply speed Much Better
Accuracy of invoices	Much WorseAccuracy of invoices Much Worse	WorseAccuracy of invoices Worse	SameAccuracy of invoices Same	BetterAccuracy of invoices Better	Much BetterAccuracy of invoices Much Better

What can Caton do to serve you better?

Approximately what is the total annual purchase of all engineered cable assemblies from all your suppliers?

If you could change or improve just one thing about Caton what would it be?

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